Business
Business courses
Practical, assessed business courses you can apply immediately. Every one ends in a dated, verifiable certificate.
6 courses in this subject
Showing 1–6 of 6
Business
Retail Knowledge
## Course overview Retail is often treated as a job you can do without knowing anything. That is exactly why so many people find it frustrating: without the commercial picture, half of what you are asked to do looks arbitrary. Why does the layout keep changing? Why does the manager care so much about a £40 stock discrepancy? Why can you not just take the item back? This course supplies the picture. You will learn how a shop makes money and how thin the margins actually are, why stock accuracy drives everything from availability to bonus, what merchandising is really doing, and — the part that carries genuine legal weight — how to make an age-restricted sale properly and refuse one safely. It is written for people who intend to be good at this, whether for a season or a career. The colleagues who get promoted in retail are almost always the ones who understood the commercial picture first. ## Who this course is for Sales assistants, supervisors, stockroom and click-and-collect staff, people returning to work, and anyone preparing for a Level 2 Retailer apprenticeship who wants the knowledge in advance. No experience is assumed. ## How the course is taught Five modules, each with three lessons and a graded knowledge check mapped to that module's tasks. Every lesson ends with a **Check your understanding** prompt, and a final assessment covers the whole course. The arithmetic modules are worked through step by step with real numbers. You will not need anything beyond basic maths, but you will finish able to calculate a margin, which a surprising number of retail supervisors cannot. ## Assessment Five module knowledge checks and a final assessment at a 70% pass mark, unlimited attempts, with written feedback on every question. Open-response questions are marked against a published rubric. ## Recognition and scope This course is **aligned to the knowledge themes** of the Level 2 Retailer apprenticeship standard. It is **not an apprenticeship**, carries no end-point assessment, and is not a licence or certification to sell age-restricted products — that authority comes from your employer's own training and authorisation process, which this course prepares you to understand rather than replaces. You receive an EduQan certificate of completion, verifiable by any employer through our public credential check. ## Progression Common next steps are the Level 2 Retailer apprenticeship, a team leader or supervisor route, or movement into stock control, visual merchandising or buying. Within our catalogue it pairs directly with Customer Service Excellence.
- Level
- Introductory
- Duration
- 4h 33m
- Price
- £45.00
Business
Customer Service Excellence
## Course overview Almost everyone has been taught that the customer is always right, that you should smile down the phone, and that service is about being nice. None of that survives contact with a customer whose delivery has failed twice and who wants a refund you are not authorised to give. This course teaches service as a body of knowledge rather than a personality trait. Expectations are formed by specific, identifiable things and can be managed. Complaints follow a pattern and respond to a method. Most service failures are not rudeness — they are a promise made by someone without the authority to keep it, or an escalation that arrived too late. Good service can be learned by anyone, and the people who are best at it are rarely the most naturally charming. They are the ones who know the process, know their limits, and are honest early. ## Who this course is for Anyone in a customer-facing role or preparing for one — retail, hospitality, contact centres, reception, administration, field service — including those about to begin a Level 2 apprenticeship who want the knowledge grounding in advance. No experience is assumed. ## How the course is taught Five modules, each with three lessons and a graded knowledge check whose questions map to that module's tasks. Every lesson closes with a **Check your understanding** prompt. A final assessment covers the whole course. Scenarios throughout are drawn from realistic situations across sectors — a wrong order, a chargeback dispute, an angry caller who is factually mistaken, a request you must refuse — because service knowledge is only demonstrable under pressure. ## Assessment Five module knowledge checks and a final assessment at a 70% pass mark, unlimited attempts, with written feedback explaining every answer. Several questions are open-response and marked against a published rubric, because judgement in service cannot be tested by multiple choice alone. ## Recognition and scope This course is **aligned to the knowledge components** of the Level 2 Customer Service Practitioner apprenticeship standard (ST0072), so it covers the same ground employers expect. It is **not an apprenticeship**. It carries no employer, no on-programme portfolio, no English and maths requirement and no end-point assessment, and it does not confer the apprenticeship or the Institute of Customer Service membership that completing the apprenticeship makes you eligible for. What it gives you is the underpinning knowledge, and an EduQan certificate of completion that any employer can verify through our public credential check. ## Progression Natural next steps are the Level 2 apprenticeship itself, a Level 3 Customer Service Specialist route, or — for those moving toward team leadership — supervisory and operations management study. Within our own catalogue it pairs well with Retail Knowledge.
- Level
- Introductory
- Duration
- 4h 36m
- Price
- £45.00
Business
Kickstart Your First Sales Funnel
If you’re just starting out with online sales and marketing, building a sales funnel can feel confusing and overwhelming. But it doesn’t have to be. In this free course, we strip away the jargon and show you exactly how to create a simple, effective funnel from scratch—no fancy tools or technical background required. Kickstart Your First Sales Funnel is designed for freelancers, service providers, and creators who want to start attracting leads and converting them into clients using a step-by-step, no-fluff approach. You’ll learn the structure of a basic funnel, how to create a compelling lead magnet, and how to guide your audience from curiosity to conversion. We’ll walk you through everything with clear, beginner-friendly lessons. By the end of the course, you’ll have a fully working funnel that helps you grow your email list, nurture leads, and make your first online sales—all without spending a single euro. Whether you’re selling a service, an ebook, or just want to start building your audience, this free course will give you the confidence and tools to take action. What You’ll Learn What a sales funnel is and how it works How to define your audience and create an offer that clicks How to build a high-converting lead magnet How to design a simple landing page that collects emails How to write follow-up emails that build trust How to launch and test your funnel for real results
- Level
- Introductory
- Duration
- 1h 40m
- Price
- Free
Business
Digital Marketing & Social Media Strategy
Digital marketing skills are essential for any business or career in today’s connected world. This course gives you practical, hands-on training across all major digital marketing channels — from SEO and content creation to paid advertising and analytics. By the end, you will be able to build and execute a complete digital marketing strategy. What you will learn: Digital marketing fundamentals and channel overview SEO: on-page, technical and link building Social media marketing across LinkedIn, Instagram, Facebook, TikTok and X Content marketing and copywriting for digital Email marketing campaigns and automation Paid advertising (Google Ads, Meta Ads) basics Analytics and performance measurement (Google Analytics 4) Duration: 3 months self-paced | 6 months platform access Entry: No prior marketing experience required. Basic computer literacy and internet access needed.
- Level
- Introductory
- Duration
- 2h 26m
- Price
- £129.00
Business
Freelancing & Remote Work for Beginners
Freelancing opens the door to flexible, remote income using the skills you already have. This course takes you through every step of starting a freelancing career — from setting up your profile and finding your niche, to writing proposals that win clients and managing projects professionally. What you will learn: The freelancing landscape and opportunities available to you Setting up a compelling profile on Upwork, Fiverr and LinkedIn Identifying your niche and what services to offer Writing winning proposals and landing your first client Managing projects, clients and payments professionally Building a personal brand to attract repeat business Pricing, contracts, invoicing and basic tax essentials Duration: 3 months self-paced | 6 months platform access Entry: At least one marketable skill (writing, design, admin, data entry, customer service etc.). Basic computer literacy required.
- Level
- Introductory
- Duration
- 2h 20m
- Price
- £45.00
Business
Virtual Assistant & Online Business Management
Virtual assistants are in high demand globally. This course gives you the practical skills to work as a professional VA for international clients, covering all the core tools and competencies that employers and clients expect. By the end, you will have a complete portfolio of VA work and be ready to market your services confidently. What you will learn: The VA role — what it involves and the opportunities available Productivity and time management for remote work Core administrative skills: calendar, email, travel and document management Collaboration tools: Zoom, Slack, Google Workspace and Microsoft 365 Technical VA skills: social media scheduling, CRM basics and AI productivity tools Professionalism, client management and ethics Building a VA career: marketing yourself, pricing and freelance platforms Duration: 4 months self-paced | 8 months platform access Entry: Strong organisational skills and written communication. Basic computer literacy required. No prior VA experience needed.
- Level
- Introductory
- Duration
- 1h 48m
- Price
- £99.00